Support

Something not working? Write to us.

A person reads every message. Tell us the screen you were on and what you expected, and a screenshot if you have one.

Reach us

LensTalk is built in Chicago, Illinois, and serves the United States and Canada in English. We answer within two business days.

Common questions
I cannot sign in.
Use Forgot password on the login screen and we will email you a code. If the email on the account is wrong or you no longer have access to it, write to support@lenstalk.app from any address and tell us the one you signed up with.
I am not getting the verification code.
Check your spam folder first. Codes expire, so request a fresh one if a few minutes have passed. If nothing arrives, write to us and we will confirm the address on file.
How do I change my email, password, or notification settings?
All of it lives in Settings inside the app.
Who owns the photographs I upload?
You do. Photographers keep full copyright of every image. We never take ownership, never sell your work, and never license it to anyone as stock. Uploading grants LensTalk only the permission needed to display your work on the platform.
How do I stop receiving booking requests?
Turn off accepting requests in the Manage tab. Your profile stays yours and your link keeps working; you simply stop appearing in search.
Someone is behaving badly.
Open their profile, tap the overflow menu, and choose Block or Report. Blocking takes effect immediately and is invisible to them. Reports come to us and we act on them.
Delete your account

Open the app, go to Settings, and choose Delete account. You will be asked for your password to confirm. This removes your profile, portfolio, packages, messages, and search history from our active systems.

Some records are kept in de-identified form where the other person in a booking needs their own history to stay intact, and where the law requires it. The retention periods are set out in the Privacy Policy.

If you cannot sign in, write to support@lenstalk.app from the address on the account and we will delete it for you.

Read the Privacy Policy